Privacy policy

This Privacy Policy describes how MyPets.lk (Pvt) Ltd (“we”, “our”, “us”, or the “Site”) collects, uses, and protects your personal information when you visit or make a purchase from www.mypets.lk.

1. Collecting Personal Information

When you visit our website, we collect certain information about your device, browsing activity, and purchase details to ensure a secure and personalized shopping experience.
In this policy, “Personal Information” refers to any data that can uniquely identify you.

A. Device Information

Examples collected: IP address, browser type, device ID, time zone, cookies, pages viewed, and search terms.
Purpose: To display the website correctly, maintain security, and analyze traffic to improve performance.
Source: Automatically collected through cookies, log files, and similar technologies.
Disclosure: Shared with our website host and analytics providers, including Shopify, which powers our online store.
Shopify Privacy Policy: https://www.shopify.com/legal/privacy

B. Order Information

Examples collected: Name, billing address, shipping address, payment information (credit/debit card or other approved methods), email address, and phone number.
Purpose: To process payments, fulfill orders, issue invoices, provide customer support, and prevent fraud.
Source: Provided directly by you at checkout.
Disclosure: Shared only with our payment processors and shipping partners to complete your order.

C. Customer Support

Examples collected: Contact details and any correspondence or attachments you send us.
Purpose: To respond to your inquiries, provide assistance, and improve our service quality.
Source: Provided directly by you via email, chat, or contact forms.

We do not collect or store sensitive financial information such as your complete card numbers; payment data is handled by secure third-party processors that comply with PCI DSS standards.

2. Minors

Our website is not intended for individuals under the age of 16.
We do not knowingly collect information from minors. If you believe your child has provided personal information, please contact us at privacy@mypets.lk to request deletion.

3. Sharing Personal Information

We share personal data only with trusted service providers who help us operate our online business, such as:

  • Shopify (e-commerce platform)
  • Payment gateways (for secure transactions)
  • Courier partners (for order delivery)
  • Email and marketing tools (for newsletters or updates, only if you subscribe)

We may also disclose information if required by law, to respond to lawful requests, or to protect our rights.

4. Behavioural Advertising

We may use your personal data to deliver relevant ads or promotions based on your interactions with our site.
For example, we may use:

You may also manage targeted advertising preferences at:

5. Using Personal Information

We use your information to:

  • Process orders and payments
  • Deliver products
  • Provide customer support
  • Communicate order status and promotional offers (if subscribed)
  • Improve our website, products, and user experience

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described above, or as required by law.
You may request deletion of your data at any time by contacting privacy@mypets.lk.

7. Cookies

Cookies help us enhance your browsing experience by remembering your preferences.
You can control cookie settings through your browser, but disabling them may affect site functionality.
For general information about cookies, visit www.allaboutcookies.org.

8. Do Not Track

Because there is no industry standard for “Do Not Track” signals, we do not alter our data collection practices when such signals are received.

9. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The latest version will always be available on this page with an updated effective date.

10. Contact

For questions, requests, or complaints regarding this Privacy Policy or your data, please contact us at:

📍 MyPets.lk (Pvt) Ltd
Kalalgoda Road,
Pannipitiya, Sri Lanka

📞 Hotline: +94 77 737 7899
✉️ Email: info@mypets.lk
🌐 Website: www.mypets.lk